Return and exchange
Return and Exchange Policy
At sisi queen we want you to be satisfied with your purchase. If you need to return or exchange an item, please follow our return and exchange policy:
Returns:
- You can return an item within time frame, e.g., 30 days of delivery.
- Items must be in their original condition, with all tags, labels, and packaging intact.
- Refunds will be issued in the original payment method.
- Refunds may take time frame, e.g., 5-7 business days to process.
Exchanges:
- You can exchange an item within time frame, e.g., 30 days of delivery.
- Items must be in their original condition, with all tags, labels, and packaging intact.
- Exchanges are only available for the same product in a different size, color, or style.
- Please contact our customer support team to initiate the exchange process.
Return Procedure:
1. Contact our customer support team at support email/phone number to initiate the return process.
2. Provide your order number, reason for return, and proof of purchase.
3. Our team will review your request and respond with a return merchandise authorization (RMA) number.
4. Ship the item back to us at the address provided with the RMA number.
Exchange Procedure:
1. Contact our customer support team at support email/phone number to initiate the exchange process.
2. Provide your order number, reason for exchange, and proof of purchase.
3. Our team will review your request and respond with an exchange authorization number.
4. Ship the item back to us at the address provided with the exchange authorization number.
Exceptions:
- List any exceptions, e.g., final sale items, custom orders, or personalized products
At sisi queen we want you to be satisfied with your purchase. If you need to return or exchange an item, please follow our return and exchange policy:
Returns:
- You can return an item within time frame, e.g., 30 days of delivery.
- Items must be in their original condition, with all tags, labels, and packaging intact.
- Refunds will be issued in the original payment method.
- Refunds may take time frame, e.g., 5-7 business days to process.
Exchanges:
- You can exchange an item within time frame, e.g., 30 days of delivery.
- Items must be in their original condition, with all tags, labels, and packaging intact.
- Exchanges are only available for the same product in a different size, color, or style.
- Please contact our customer support team to initiate the exchange process.
Return Procedure:
1. Contact our customer support team at support email/phone number to initiate the return process.
2. Provide your order number, reason for return, and proof of purchase.
3. Our team will review your request and respond with a return merchandise authorization (RMA) number.
4. Ship the item back to us at the address provided with the RMA number.
Exchange Procedure:
1. Contact our customer support team at support email/phone number to initiate the exchange process.
2. Provide your order number, reason for exchange, and proof of purchase.
3. Our team will review your request and respond with an exchange authorization number.
4. Ship the item back to us at the address provided with the exchange authorization number.
Exceptions:
- List any exceptions, e.g., final sale items, custom orders, or personalized products